## **Learning Outcomes**

This article explains how to identify, assess, and manage risks that affect organisational performance. It covers stress testing, business continuity, and contingency planning for unforeseen events. By the end, you will be able to apply these techniques in ACCA Advanced Performance Management (APM) exam scenarios, evaluate their impact on business performance, and recommend actions to improve robustness.

## **ACCA Advanced Performance Management (APM) Syllabus**

For ACCA Advanced Performance Management (APM), you are required to understand how risk and uncertainty can influence performance management decisions, especially in dynamic environments. The focus for this topic is on:

- The role of risk management in enhancing organisational performance
- How stress testing supports risk identification and mitigation
- The use of contingency planning and business continuity strategies
- The impact of risk events on performance targets and KPIs
- Critically evaluating robustness strategies in exam scenarios

## **Test Your Knowledge**

_Attempt these questions before reading this article. If you find some difficult or cannot remember the answers, remember to look more closely at that area during your revision._

1. Which of the following best describes the purpose of stress testing in risk management?
   a) To forecast sales growth under ideal conditions  
   b) To assess organisational performance in routine situations  
   c) To estimate impact under severe but plausible adverse events  
   d) To eliminate all risk from the business

2. True or False? A contingency plan is only necessary for risks with a high likelihood of occurrence.

3. Why is business continuity planning important for maintaining performance during disruptions? Briefly explain.

4. Give one example of how stress testing might affect decisions about resource allocation.

## **Introduction**

Modern organisations face uncertainty from economic shocks, technology failures, regulatory changes, cyberattacks, and other disruptive events. Effective risk management helps ensure that short-term incidents do not undermine long-term strategic objectives or critical operational performance.

This article focuses on risk management tools and their use in supporting business robustness, especially stress testing and contingency planning. You will learn how to evaluate these approaches and recommend improvements to organisational performance management in the context of ACCA APM assessments.

> **Key Term: risk management**
> The process of identifying, assessing, and controlling events or situations that could negatively affect an organisation’s objectives.

## **Risk and Performance Impact**

Risk can disrupt the achievement of an organisation’s objectives at any level—strategic, tactical, or operational. Proactive risk management is essential for safeguarding stakeholder value and reputation.

### Types of Risk

Organisations face a range of risks:

- Strategic: market changes, mergers, new competitors
- Operational: process failures, technology breakdowns
- Financial: credit risk, liquidity issues, sudden cost spikes
- Compliance: changes in law or regulations
- Reputational: data breaches, scandals

The severity and likelihood of risks vary. Management must assess which risks are most significant for performance.

> **Key Term: robustness**
> The organisation’s ability to withstand, adjust to, and recover from disruptions or shocks while continuing to meet critical objectives.

## **Stress Testing in Risk Management**

Stress testing is a forward-looking risk management technique. It helps organisations prepare for strong, unexpected adverse situations and assess whether their resources, processes, and plans are robust enough.

> **Key Term: stress testing**
> A process by which an organisation simulates severe, yet plausible, adverse scenarios to evaluate the potential impact on performance and resources.

### How Stress Testing Works

Stress tests model scenarios such as:

- Economic downturn (e.g., recession, lost sales, dropped demand)
- System outages (e.g., IT failure, cyberattack)
- Supply chain disruptions (e.g., supplier collapse)
- Regulatory change (e.g., new compliance rules)

Results reveal:

- Weaknesses in current plans or controls
- Gaps in resource allocation
- Limits of current performance targets

### **Worked Example 1.1**

A logistics company depends heavily on a single regional warehouse. Management conducts a stress test simulating closure of the warehouse for two weeks due to fire. The analysis shows that without immediate alternative arrangements, customer deliveries would be delayed, breaching contractual deadlines, with a projected loss of 15% of monthly revenue.

> **Answer:**
> The stress test exposes a critical dependency and highlights an urgent need for a backup distribution site or revised contracts, to sustain performance under disruption.

### Benefits of Stress Testing

- Identifies which risks could severely affect KPIs or targets
- Highlights limits of current controls and assumptions
- Informs decisions on insurance, reserves, or alternative suppliers
- Enables more robust performance evaluation

### Limitations

- Relies on accurate scenario design—may overlook rare/unknown events
- Cannot prevent all losses, but helps reduce impact

## **Contingency Planning and Business Continuity**

Even with good controls, some risks still materialise. Organisations need plans to respond promptly and minimise performance loss.

> **Key Term: contingency plan**
> A predefined strategy and set of actions to respond to and manage unexpected disruptive events, aiming to ensure continuity of critical activities.
>
> **Key Term: business continuity planning**
> The development and implementation of processes and resources required to keep essential operations running during and after major disruptions.

### Key Elements

1. Identify critical processes and resources
2. Develop backup plans and alternative suppliers
3. Allocate emergency budgets or reserves
4. Define roles, responsibilities, and communication channels

### **Worked Example 1.2**

A manufacturing company faces the risk of a primary supplier going bankrupt. The contingency plan includes approved secondary suppliers, instructions for rapid switch-over, and a communication plan for customers and stakeholders. During an actual supplier collapse, the company continues production with minimal interruption.

> **Answer:**
> Effective contingency planning reduces operational downtime and helps maintain financial and non-financial performance targets during supplier crises.

### Impact on Performance Management

- Reduces time taken to respond to mission-critical incidents
- Maintains stakeholder confidence (customers, shareholders)
- Protects reputation and market share
- Supports achievement of KPIs during adverse periods

### Monitoring Rehearsals and Simulations

Regular drills and scenario simulations help teams understand how to activate contingency and continuity plans under pressure.

## **Evaluating Risk Appetite and Performance Trade-offs**

Organisations must decide how much risk is acceptable to meet performance goals. Too little risk can stifle innovation; too much can threaten survival.

> **Key Term: risk appetite**
> The level and type of risk that an organisation is willing to accept in pursuit of its objectives.

### Linking Risk Appetite to Performance

- Conservative risk appetite: prioritises stability and continuity, may accept lower returns for greater security
- Higher risk appetite: pursues growth, but must ensure sufficient safeguards to avoid catastrophic losses

### **Worked Example 1.3**

A telecom firm with a low risk appetite insists on duplicating all critical networks, reducing the risk of service outages to near zero. However, this increases costs and reduces net profit margin.

> **Answer:**
> The decision to invest in maximum continuity lowers short-term profitability but aligns with the company's focus on service reliability and long-term customer trust.

### **Exam Warning**

In ACCA APM exam scenarios, always align your recommendations with the presented risk appetite and strategic objectives. Recommend stress testing and contingency measures that are proportionate—excessive controls may impact profitability, while inadequate plans risk severe losses.

## **Summary**

Effective risk management enhances business performance by anticipating potential shocks, testing organisational strength under pressure, and preparing robust responses. Stress testing identifies weaknesses. Contingency and business continuity planning maintain operations and protect critical KPIs when disruption occurs. These tools enable senior management to make informed, balanced decisions about risk and performance.

## **Key Point Checklist**

_This article has covered the following key knowledge points:_

- Describe how risk can threaten short- and long-term performance objectives
- Explain stress testing and its use in challenging plans and controls
- Outline contingency planning and business continuity actions
- Evaluate links between risk appetite, robustness, and performance impact
- Identify practical steps for improving risk management in exam scenarios

## **Key Terms and Concepts**

- risk management
- robustness
- stress testing
- contingency plan
- business continuity planning
- risk appetite

Risk management and performance impact - Robustness stress testing and contingencies