## Facts

- Darner Motor Sales, Inc. operated an automobile sales, service, and vehicle-leasing business and obtained insurance through Universal Underwriters Insurance Co. via its agent, John Brent Doxsee.
- Under an earlier Universal “U-Drive” policy, Darner Motor Sales had liability limits of 100/300, while vehicle lessees were limited to 15/30.
- Universal later issued a broader “Unicover” package and an umbrella policy; Darner asserted Doxsee represented that coverage would match Darner’s rental contracts, including protection for renter-caused losses exceeding the lessee limits.
- Darner rented a vehicle to a customer under a rental agreement stating 100/300 coverage.
- The lessee negligently injured a pedestrian, who sued the lessee; Universal took the position that the lessee had only 15/30 coverage under the policy.
- The lessee sued Darner for failing to provide the promised 100/300 coverage; Darner demanded that Universal provide excess coverage under the umbrella policy.
- Universal denied that the umbrella covered lessees as insureds and refused to pay beyond 15/30.
- Darner filed third-party claims against Universal and Doxsee for equitable estoppel, reformation, negligent misrepresentation, negligence, and fraud, alleging requested/negotiated coverage was not provided and was misrepresented.
- The trial court granted summary judgment for Universal and Doxsee on all claims, and the court of appeals affirmed; the Arizona Supreme Court granted review.

## Issues

1. Whether standardized insurance “boilerplate” in an adhesion contract is enforceable when the insurer had reason to know the insured would not have assented if aware of a limiting term that contradicts the coverage the insured reasonably expected.
2. Whether equitable estoppel, reformation, negligent misrepresentation, and fraud may provide relief despite apparently unambiguous policy language when the standardized policy does not reflect the coverage represented or mutually intended.
3. Whether summary judgment was proper where evidence conflicted on what coverage the agent represented and whether the insured reasonably relied on those representations.

## Decision

- The Arizona Supreme Court vacated the court of appeals’ decision and reversed summary judgment as to equitable estoppel, reformation, negligent misrepresentation, and fraud, remanding for trial on those theories.
- The court adopted Restatement (Second) of Contracts § 211(3) as a limitation on enforcing certain standardized terms in adhesion contracts when the drafting party had reason to know the adhering party would not agree to the term if aware of it.
- The court held that the record showed genuine disputes of material fact about the coverage Doxsee represented, whether the policies matched the parties’ agreement, and whether Darner reasonably relied on the representations in issuing rental contracts promising higher limits.

## Legal Principles

- Insurance policies are commonly adhesion contracts; enforcement analysis must account for the realities of standardized forms, limited reading or understanding by insureds, and reliance on agent explanations.
- Under Restatement (Second) of Contracts § 211(3), a standardized term is not part of the agreement if the drafter had reason to believe the adhering party would not have assented had it known the term was included, even if the term is clear.
- “Reasonable expectations” can limit enforcement of boilerplate provisions that defeat the coverage a reasonable insured would understand it purchased, particularly when the insurer or agent created or knew of those expectations.
- Unambiguous policy language does not categorically bar:
  - equitable estoppel, when an insurer/agent representation induces reasonable reliance leading the insured to act to its detriment;
  - reformation, when the written policy fails to reflect the parties’ mutually intended agreement reached through negotiation;
  - negligent misrepresentation or negligence, when an agent fails to use reasonable care in describing or procuring requested coverage; and
  - fraud, when evidence permits a finding that coverage representations were knowingly false or misleading.
- The parol evidence rule does not preclude extrinsic evidence offered to show the standardized writing was not a complete integration of the parties’ bargain or to assess what agreement and expectations were reasonably formed.

## Conclusion

The court held that standardized insurance terms may be unenforceable when they conflict with coverage reasonably expected based on representations the insurer had reason to know would matter to assent, and it permitted Darner to proceed to trial on estoppel, reformation, negligent misrepresentation, and fraud theories notwithstanding restrictive policy language.


Darner Motor Sales, Inc. v. Universal Underwriters Ins. Co., 140 Ariz. 383, 682 P.2d 388 (Ariz. 1984)