## Facts

- Gloria James, a Wilmington, Delaware housekeeper earning low wages, had a GED and limited financial resources.
- James previously took out a student loan for night school believing it was a grant; after she dropped out, she learned she had to repay it.
- She did not have a bank account and instead relied on a prepaid debit card and high-interest borrowing to pay for necessities.
- James borrowed $200 from “Loans Till Payday,” a business operated by National Financial, LLC.
- Delaware had prohibited traditional short-term payday loans, but National Financial offered longer-term, nonamortizing “installment” loans that functioned like payday loans by requiring repeated interest-only payments and allowing the debt to persist.
- National Financial marketed pricing in “block” terms (e.g., dollars per $100 borrowed) and staff commonly told customers that the annual percentage rate (APR) “didn’t matter” unless a borrower kept the loan for a full year.
- James focused on the block-rate framing and believed she would repay the loan quickly (telling a manager she planned to pay about $130 on her next payday and $130 the payday after that).
- The written agreement instead required 26 biweekly, interest-only payments of $60, followed by a final balloon payment that included the $200 principal plus another $60 interest.
- The documents disclosed an APR of 838.45%, but the transaction’s actual APR was higher (about 1,095%); the finance charges totaled $1,620 on the $200 advance.
- The day after obtaining the loan, James broke her hand at work and missed a week of work; National Financial refused to offer accommodations, began collection efforts, called her workplace, and attempted to debit her prepaid card.
- After making payments totaling roughly $197, James filed suit asserting, among other theories, that the loan was unconscionable and that National Financial violated the Truth in Lending Act (TILA) by inaccurately disclosing the APR.
- James initially sought class treatment, but the Court of Chancery declined to certify a class and allowed her individual claims to proceed to trial.

## Issues

1. Whether the $200 “installment” loan’s terms and the circumstances of its sale rendered the agreement unconscionable under Delaware law such that equity would refuse enforcement and grant rescission and related relief.
2. Whether National Financial violated TILA by disclosing an APR that was materially inaccurate for this loan transaction.
3. What remedies were available for the unconscionable contract and the TILA disclosure violation, including restitution, injunctive relief, statutory damages, and attorneys’ fees and costs.

## Decision

- The Court of Chancery held the loan agreement was unconscionable and therefore unenforceable in equity.
- The court granted equitable relief that voided the agreement and barred further collection or enforcement based on the loan.
- The court found National Financial violated TILA by misdisclosing the APR (the disclosed APR understated the actual APR), triggering TILA liability.
- The court awarded TILA statutory damages (subject to the statute’s limits), and it awarded reasonable attorneys’ fees and costs as authorized by TILA.
- The court ordered equitable monetary relief consistent with rescission principles, including restitutionary accounting to prevent the lender from retaining benefits obtained through an unconscionable transaction.

## Legal Principles

- Delaware unconscionability examines both procedural unconscionability (lack of meaningful choice, unfair surprise, or misleading sales practices) and substantive unconscionability (oppressive, one-sided economic terms); a strong showing of one can reduce the needed showing of the other.
- A loan structure that is interest-only for an extended period and ends in a balloon payment, producing an extreme cost of credit relative to the amount advanced, can support a finding of substantive unconscionability.
- Borrower vulnerability, limited access to mainstream banking, and lender practices that minimize or trivialize the meaning of the APR while emphasizing simplified “block rate” pricing can support procedural unconscionability by impairing a borrower’s ability to understand the real cost of credit.
- Equity may refuse to enforce an unconscionable contract and may grant rescission and injunctions against collection, with restitutionary adjustments to avoid unjust enrichment.
- TILA requires accurate disclosure of key credit terms, including the APR; an APR that is materially inaccurate can create statutory liability even if the borrower intended to repay quickly.
- When a TILA violation is established, the statute authorizes statutory damages (within prescribed caps) and allows a prevailing consumer to recover reasonable attorneys’ fees and costs.

## Conclusion

In *James v. National Financial, LLC*, the Delaware Court of Chancery held that National Financial’s $200 “Loans Till Payday” installment product—marketed through block-rate talk and sold to a financially vulnerable borrower—was unconscionable because it imposed extraordinarily costly, interest-only payments culminating in a balloon payment, and the court also found TILA liability because the lender’s disclosures materially understated the loan’s actual APR; the court voided the agreement, stopped further collection, and awarded statutory damages, fees, and costs along with equitable restitutionary relief.


James v. National Financial, LLC, 132 A.3d 799 (2016)