## Facts

- Charter Communications, Inc. required applicants and employees, as a condition of employment, to accept a Mutual Arbitration Agreement and related “Solution Channel” arbitration guidelines through an electronic onboarding process.
- Angelica Ramirez accepted the agreement when hired in July 2019.
- Charter terminated Ramirez in May 2020.
- Ramirez sued in July 2020, alleging discrimination, harassment, and retaliation under the California Fair Employment and Housing Act (FEHA) and wrongful termination in violation of public policy.
- Charter moved to compel arbitration and sought attorney’s fees incurred in bringing the motion, relying on provisions in the agreement and guidelines.
- Ramirez opposed enforcement, arguing the arbitration arrangement was procedurally and substantively unconscionable, citing: (1) one-sided covered/excluded claims provisions, (2) shortened filing deadlines for statutory claims including FEHA, (3) fee provisions creating exposure beyond FEHA’s fee rules (including interim fees tied to compelling arbitration), and (4) discovery limits under the guidelines.

## Issues

1. Whether the agreement’s covered-claims and excluded-claims structure was substantively unconscionable due to lack of mutuality.
2. Whether contractual time limits shortening statutory filing periods, including for FEHA claims, were substantively unconscionable.
3. Whether attorney-fee provisions created an impermissible risk of fee awards inconsistent with FEHA and were substantively unconscionable.
4. Whether the agreement’s discovery limitations rendered the arbitration process substantively unconscionable.
5. If certain terms are unconscionable, whether the offending provisions can be severed and the remainder enforced, or whether the agreement is unenforceable as a whole.
6. Whether applying California unconscionability doctrine to refuse enforcement (in whole or part) conflicts with the Federal Arbitration Act (FAA).

## Decision

- The California Supreme Court held the agreement was at least moderately procedurally unconscionable because it was mandatory, standardized, and nonnegotiable in onboarding.
- The Court held three categories of provisions were substantively unconscionable:
  - The covered/excluded claims scheme lacked mutuality by requiring employees to arbitrate most claims they were likely to bring while preserving court access for many employer-likely claims.
  - Time limits shortening the filing period for covered claims, including FEHA claims, were unconscionable.
  - Attorney-fee provisions were unconscionable because they created a risk of fee awards inconsistent with FEHA’s fee-shifting limits, including fee exposure related to compelling arbitration.
- The Court held the discovery limitations were not substantively unconscionable because the arbitrator retained authority to expand discovery for good cause to ensure a fair process.
- The Court did not affirm invalidation of the entire agreement; it remanded for reconsideration of severability in light of the Court’s clarified unconscionability analysis.
- The Court held the unconscionability analysis, applied as a generally applicable contract defense, did not violate the FAA.

## Legal Principles

- Unconscionability requires both procedural and substantive components; they are evaluated on a sliding scale.
- An employment arbitration agreement is substantively unconscionable if its claim-allocation provisions are unreasonably one-sided, compelling arbitration of employee-likely claims while reserving court remedies for employer-likely claims without adequate justification.
- Contractual provisions that shorten statutory time limits for bringing FEHA claims in arbitration are substantively unconscionable because they undermine the statutory enforcement scheme.
- Fee provisions in an employment arbitration agreement are substantively unconscionable when they create a material risk of fee awards inconsistent with FEHA’s protective fee-shifting framework.
- Discovery restrictions in arbitration are not necessarily unconscionable when the arbitrator has sufficient authority to order additional discovery needed for effective vindication of statutory rights.
- When an agreement contains unconscionable terms, courts should consider severance and enforce the remainder unless illegality permeates the agreement.
- Application of unconscionability doctrine does not conflict with the FAA so long as the doctrine is applied evenhandedly and does not disfavor arbitration as such.

## Conclusion

The court found Charter’s employment arbitration agreement contained multiple substantively unconscionable provisions (one-sided claim coverage, shortened FEHA filing limits, and fee terms risking unlawful awards) but upheld its discovery framework and remanded for a renewed severability determination, concluding the analysis did not offend the FAA.


Ramirez v. Charter Commc'ns, Inc., 16 Cal. 5th 478, 551 P.3d 520, 322 Cal. Rptr. 3d 825 (Cal. 2024)